FRONT DESK EXECUTIVE
- 1 Vacancy
- 8 Views
Experience
2 Year
Employee type
Full TimePosition
Experienced Professional
Offer Salary
1,500₵ - 2,000₵ /monthly
Job Description
We are seeking a highly organized and customer-focused Front Desk Executive to join our team. The successful candidate will be responsible for managing the front desk operations, ensuring exceptional customer service, and maintaining a warm and welcoming atmosphere.
KEY RESPONSIBILITIES
- Manage the front desk operations, including checking in/out guests, handling room assignments, and resolving customer complaints.
- Provide exceptional customer service, responding to guest inquiries and resolving issues promptly.
- Maintain accurate records of guest information, room assignments, and payment details.
- Handle cash, credit card transactions, and operate the point-of-sale system.
- Answer direct phone calls, take messages, and respond to emails.
- Coordinate with other departments to ensure seamless service delivery.
- Maintain a clean and organized front desk area.
- Monitor and report any maintenance or security issues.
- Participate in training programs to improve skills and knowledge.
- Perform other duties assigned by the Front Office Manager.
REQUIREMENTS
- HND or bachelor’s degree in business administration or a related field.
- Minimum 1-2 years of experience in front desk or customer service role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Proficient in Microsoft Office.
- Ability to handle cash, credit card transactions, and maintain accurate records.
- Strong problem-solving and conflict resolution skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Fluency in English; additional languages an asset.
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Job Overview
-
Experience
2 Year
-
Location
Abelenkpe, Greater Accra, Ghana
-
Offered Salary
1,500₵ - 2,000₵ /monthly
-
Qualification
Experienced Professional
-
Industry
Hospitality -
Date Posted
1 week ago
-
Apply Before
17 Apr, 2025
